New Ticket Plugin

Discussion in 'Server Announcements' started by Koalition, Aug 22, 2018.

  1. Koalition

    Koalition Prime Minister Staff Member Owner Prime Minister

    Joined:
    Mar 23, 2017
    Messages:
    915
    Koalition
    Hi everyone.
    I'm sure you all were getting old of the huge messages with the old ticket plugin that were spamming your chats. Therefore, the Administration has added a new ticket plugin with more features.

    The command has stayed the same. To ask for a staff member's help, do /ticket. This menu will show:
    upload_2018-8-22_15-49-16.png
    To create a ticket do /ticket create <message>. For example: /ticket create I need a new wilderness region.
    This menu will then open for you to choose a category. Categories currently are Regioning, Vaulting and Other.
    upload_2018-8-22_15-50-25.png
    Once you select the category, this will be displayed to you (the message in green), and the staff (the message in yellow):
    upload_2018-8-22_15-51-38.png

    You can check the status of your ticket(s) by doing /ticket status.
    upload_2018-8-22_15-55-52.png
    Clicking on the Ticket will list out all replies (if any) from staff. This is useful for when you have an issue and then report it via the tickets as staff can inform you when they fixed your issue.

    And just like last time with the honor points, you're able to rate the staff's service. Once your ticket has been resolved, you can do /ticket rate <ticket ID> <rating (1 - 5)>.
     
    Matt likes this.
  2. REGGIE E WILLIS

    REGGIE E WILLIS Citizen

    Joined:
    Jul 31, 2018
    Messages:
    9
    3WILLISBOYS
  3. Blitzblaze41

    Blitzblaze41 Moderator Staff Member Moderator

    Joined:
    Jul 5, 2018
    Messages:
    114
    Blitzblaze41
    This is great!
     
  4. FriedPotaters

    FriedPotaters Citizen

    Joined:
    Aug 20, 2018
    Messages:
    19
    FriedPotaters
    very nice